Returns & Exchanges

At World Snooker Tour Retail, we want you to be fully satisfied with your official merchandise; if you are not, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all items are returned in their original condition, unused, and with all professional tags and packaging intact.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your merchandise in its original packaging, ensuring you include the completed return form or packing slip inside the parcel.

• 3.
  Ship the Parcel

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.