Frequently Asked Questions
Everything you need to know about your World Snooker Tour order.
Do you offer international shipping for snooker accessories?
Yes, we ship our official merchandise and equipment worldwide. Delivery times vary by region, but most international orders arrive within 7-14 business days.
How can I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking link and a unique reference number to monitor your delivery's progress.
What is your return policy for apparel and cues?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Are your products officially licensed by the World Snooker Tour?
Absolutely. Every item in our store is 100% authentic, officially licensed merchandise, ensuring the highest quality standards for our fans and players.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our support team within 1 hour of placement, and we will do our best to assist you before dispatch.